Hotel Katherine

Terms & Conditions

Britain’s most easterly town where we hope you enjoy your stay

We look forward to welcoming you.

 

When you make your booking, you are entering into an agreement with us.

Please read our terms and conditions of booking below

 

Reservations

Please note the cancellation policy before committing to a reservation

To confirm a reservation, a credit or debit card is required to secure your booking. We do not accept Amex or diner cards.  

 

A deposit equivalent to that of a 1-night stay is required on booking your reservation which is non-refundable. We accept cash, debit major credit cards. Provisional bookings will be released within 24 hours if card details are not taken to confirm your reservation. If you are unable to secure your booking with a debit or credit card, then you can make a bank transfer for the full amount of your stay. We will then send you a confirmation once the money has cleared.

 

Bookings made online may be subject to different terms and conditions in force at the time of booking.

This is to protect your security in carrying out the booking and providing credit card details over the internet.

 

We do not accept pets at the Hotel Katherine

 

Please note we DO NOT accept Stag or Hen parties

 

Arrivals & Departure

Check-in is available from 3.00pm to 6.00pm (15:00 to 18:00) on the day of arrival. Check in times outside of those specified times must be confirmed with us prior to arrival.

We ask that you please vacate your room by 10.30am on the morning of departure.

 

Cancellation by the guest

You may cancel free of charge until 7 days prior to your arrival. You will be charged for the first night if you cancel within 7 days of your arrival date.

Non-arrivals will be charged for the full duration of the booking.

 

Cancellation by us

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full.  Should you wish to, we will attempt to book you into another local bed and breakfast of the same or lower grading in a similar standard of room(s). Our liability will not extend beyond these conditions.

 

Car Parking

Free car parking is available outside the hotel (subject to availability).

 

Change of Room

If a booking is taken out for a specific room and the room reserved is rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room.

 

Loss, Damage & Breakages

Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation and its contents. Please report these as soon as they occur especially if you accidentally spill something – it's much easier to clean if we know what it is and act quickly. We do not normally charge for minor breakages, but we reserve the right to charge for repair or making good if the damage is significant. By entering into your booking contract, you are authorising us to charge your debit/credit card for any losses or damages that may occur during your stay with us without any consent being required

 

Data

Some of the data gathered during your booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. At no time will your information be shared with a third party. If you would prefer us not to hold this information, please let us know. We can confirm that we do not hold details of your credit or debit card and are fully compliant with payment card data security standards.

 

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proved to be caused by a negligent by ourselves or our employees whilst acting in the course of their employment.

 

Smoking

Hotel Katherine is strictly NON SMOKING, we reserve the right to terminate immediately the stay of any guest found to be smoking on the premises without liability for any refund or compensation. We also reserve the right to make an extra charge equivalent to a night for the cleaning of the room and a charge will also be made if any damage is done.

 

Unacceptable Behaviour

We reserve the right to terminate your booking immediately without being liable for compensation if you engage in unacceptable behaviour that may cause a disturbance or nuisance to staff or other guests in the hotel.

 

Lost Property

We are happy to return items that have been left following departure. However, there will be a minimum charge of £5 to cover postage and packaging.

 

Missing Items

We reserve the right to charge for missing items.

 

Payment

Payment is due on the morning of departure.

Credit or Debit card authorisation will be taken at the time of check in.

DIRECTIONS
CONTACT
Hotel Katherine
49 Kirkley Cliff Rd
Lowestoft
NR33 0DF